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A Letter from the CEO: Expanding Hours and Availability

Posted by Ana Fonseca on 5/15/2020

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Dear Valued Members,

On behalf of our entire Logix family, I want to thank you again for your continued trust and the efforts you are making to keep yourselves and loved ones safe. In my last communication, I explained how your current needs and financial wellbeing are helping us shape decisions about how we serve you during these challenging times.   

To that end, we are expanding our contact center hours and reopening most of our closed branches beginning Monday, May 18.

Contact Center Availability.  The contact center will be open from 7 AM to 7 PM PDT Monday through Friday and on Saturday from 9 AM to 3 PM PDT. 

Branch Access.  Our Valencia Promenade, Porter Ranch, Newbury Park, Tapo Canyon, Tarzana and Thousand Oaks locations will reopen Monday, May 18.  Our branches are returning to a six-day-a-week schedule and will be open from 9:30 AM to 4 PM PDT Monday through Friday and from 9:00 AM to 1 PM PDT Saturday.  We will no longer require in-person appointments for teller transactions.  This means you will be able to safely enter our branches at your convenience so we can serve you in a safe and secure environment. Our Financial Service Officers (FSO) remain available by phone for new mortgages and other financial needs.  We will have one FSO available in-person at each branch during business hours, we strongly encourage members to make an appointment to meet with an FSO.

Safety will continue to be our top priority. As such, we will remain guided by the recommendations of public health authorities, as well as state and federal mandates regarding reopening businesses. Throughout the pandemic and beyond, we will remain committed to the health, safety and wellbeing of our members and employees.  That means we will continue to enforce sanitizing protocols throughout our branches, along with social distancing procedures. We have also introduced new measures to enhance your comfort when you visit our branches. For example, while we limit the number of members allowed inside a branch at any given time to ensure safe distancing, we will provide shade outside our branches with cold bottled water available to maintain comfort during hot weather for those waiting for service. 

Remote Access. We will continue to offer you access to remote services and encourage you to peruse our guide to remote banking services.  I’d also like to remind you that we have increased check e-deposit limits on our mobile app and increased daily withdrawal limits at ATMs.

Hardship Relief.  We have provided assistance to over 14,000 members during this difficult time and continue to be here to help you with your needs.  Please call us or initiate a request for help here.

Throughout our history, and during every period of uncertainty and crisis, Logix has extraordinarily served its members. We work extremely hard every day to earn your trust. We value that trust above all else. I wish you continued health and safety.

With gratitude and sincerity,

Ana 

Topics: Insider

Meet the blogger

Ana Fonseca

Ana Fonseca

Logix Federal Credit Union CEO. Bulldog mom to Lola and Louie and Auntie “Banana” to many. Honored to serve our members and employees.

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