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A Letter from the CEO: Further Expansion of Services

Posted by Ana Fonseca on 6/1/2020

Mockup - Message from our CEO - 2

Dear Valued Members,

Since my last update, we had an overwhelmingly positive response to our expanded branch and contact center hours. A special thanks to all our members who visited a Logix branch and for your patience as we continue to exercise safety protocols. The health and safety of our members and employees remains our highest priority, thus we continue to enforce safety protocols until COVID-19 is no longer a serious threat. 

Please see our latest updates below, effective Monday, June 1.

  • Contact Center Availability. The contact center is open from 7:00 a.m. to 7:00 p.m. PDT Monday through Friday and Saturday from 9:00 a.m. to 3:00 p.m. PDT. We are answering most calls live and look forward to assisting you with your needs.

  • Branch Access. Our Valencia Bridgeport branch will open Monday, June 1. Branches are open six days a week from 9:30 a.m. to 4:00 p.m. PDT Monday through Friday and from 9:00 a.m. to 1:00 p.m. PDT on Saturday. All branches have Financial Service Officers and Financial Consultants available for your mortgage, investment and other financial needs. To make an appointment to see an FSO, please click here

    As Los Angeles and Ventura Counties continue to open, we remain guided by the recommendations of public health authorities, as well as state and federal mandates regarding reopening businesses. This means we enforce sanitizing protocols throughout our branches, along with social distancing procedures. These procedures require us to limit the number of members allowed inside a branch at any given time to ensure safe distancing. We are also making every effort to provide shade and chilled water outside our branches to maintain comfort during hot weather for those waiting for service. For everyone’s safety, we require members and employees to wear face masks while inside of our branches. We appreciate your compliance with this requirement.

  • Remote Access. For your convenience, members have access to a variety of remote banking services. I’d like to remind you that we have increased check e-deposit limits on our mobile app and increased daily withdrawal limits at ATMs.
  • Hardship Relief. We have provided assistance to more than 14,000 members during this difficult time and we are here to help you with your needs. Please call us or initiate a request for help here. For anyone currently under a loan extension or mortgage forbearance agreement, we will contact you about options available to you at least 30 days before the end of your agreement.

Thank you for your continued trust in Logix. We value your trust above all else. I really enjoy reading your stories and sharing them with our employees, so please continue to send them to TellUsYourStory@lfcu.com. I wish you continued health and safety.

With gratitude and sincerity,

Ana E. Fonseca
President and CEO

Topics: Insider

Meet the blogger

Ana Fonseca

Ana Fonseca

Logix Federal Credit Union CEO. Bulldog mom to Lola and Louie and Auntie “Banana” to many. Honored to serve our members and employees.

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